Cancellation & Refund Policy

1. Fee Structure & Transparency

Sakrix Tech Solutions maintains a clear, upfront pricing philosophy:

• Track Participation: Always free. Students can enroll, access project guidance, push Git deliverables, and receive milestone grading without payment.
• Administrative Certificate Issuance: Upon successful evaluation of all milestones, students may opt for a digitally signed, tamper-proof credential with a permanent QR verification link. A nominal administrative processing fee (e.g. ₹100 INR) is charged to cover cryptographic signing, long-term storage, and server verification infrastructure.

2. Eligible Refund Circumstances

We provide full refunds under the following specific circumstances:

• Duplicate Transaction: You were charged twice for the same certificate order due to a network glitch or gateway timeout.
• Technical Fulfillment Failure: A successful payment was debited from your bank account or card, but the platform failed to generate your verified certificate within 48 hours and our support team is unable to resolve the technical issue manually.
• Cancellation Prior to Issuance: You paid the processing fee but requested cancellation prior to the cryptographic certificate record being minted.

3. Non-Refundable Scenarios

Refunds will not be granted in the following scenarios:

• The verified certificate and digital credential have already been generated, signed, and delivered to your portal account.
• Requests made after 7 days from the initial payment transaction date.
• Accounts found to have engaged in plagiarism, fraudulent GitHub submissions, or violations of our Terms of Service.

4. How to Request a Refund

To initiate a refund request, send an email to support@sakrixtech.com with the subject line Refund Request - [Your Order ID].

Please include:

1. Your registered student email address.
2. The Sakrix Pay Order ID (e.g., SKX-...) and your 12-digit UTR bank reference number.
3. A brief description of the issue (e.g. duplicate deduction).

Our finance team will acknowledge your request within 24 business hours. Approved refunds are processed directly via verified UPI reversal and reflect in your bank account or UPI VPA within 3 to 5 business days depending on your bank's settlement schedule.

5. Contact Information

If you have any further questions regarding billing, payments, or cancellations, please reach out directly: